Owner FAQs

This section answers some of the the most frequently asked questions which we receive from our owners at Campers4All.  We hope you will find exactly what you are looking for but if your questions aren’t answered here, feel free to get in touch via our Contact Us page and we will be happy to help out.

What are my potential earnings from renting out my van with Campers4All?

Listing \ Booking Questions

Why list my motorhome on Campers4All

At Campers4All, we believe we have a unique platform which helps introduce hirers to owners and as a valued member of our community, you get to take advantage of the following :

  • Fantastic Staff – All staff at Campers4All are campers and own either a motorhome or campervan, so we are best placed to provide advice to you as an owner.
  • Higher Income – At Campers4All, we introduce hirers to owners without the intervention of a middle man therefore not only are you able to set your own custom price, but you get to earn a much higher share of rental income.  Over the period of a year, you should be able to make a decent income off the back of motorhome \ campervan rentals.
  • Payment Management – We support a whole host of payment mechanisms from VISA, Mastercard, Debit Card and Bank transfer and are able to these secured on our system to protect both parties and release them at the request of the owner as and when required.
  • Background Checking – We ask all owners and hirers to verify their identity before being able to place a rental request or list a campervan or motorhome for hire.
  • Advertising – We actively promote your campervan or motorhome to prospective hirers.
  • Free to Join – There are no sign up fees for Campers4All whether you are an owner or a hirer.

We are always looking to improve Campers4All, so if you have any suggestions which you would like to share with the team, please feel free to drop us a message via our Contact Us page.

What do I need to supply my van with?

When you register with Campers4All as an owner, we provide you with access to our Owners Handbook section of the site which provides you with everything you need to know about renting out your vehicle.

The Equipment Checklist within this section outlines all of the items which hirers expect in the van when renting it out.  This is of course a guide only as the ultimate choice of what you provide is down to you.

Make sure that your listing contains an accurate description of what is supplied to set the right expectation for the hirer.  eg. Don’t tick the option which says the van has a shower if it either doesn’t have one at all or the existing one is broken as this will tend to frustrate hirers.

Don’t feel obliged to over stock your vehicle either as some hirers will just be happy with the basic essentials.

What criteria must my van meet in order to list it on Campers4All?

There is no age limit for vehicles on Campers4All as the demand from hirers ranges from Luxury Motorhomes which are straight from the factory to old VW Campervans dating back to the 1960s.

All we ask is that you abide by the UK law and have a valid MOT certificate and the vehicle is taxed if necessary.  If you provide gas appliances, you should also have a gas safety certificate.

How can the hirer contact me?

At Campers4All, we do not automatically share your personal information with anyone so the hirer will initially contact you via the messaging platform on our portal.  This will also generate an e-mail notification to the address you have registered with us.

Some owners choose to use the messaging portal as the sole communications mechanism until the handover period and others will share personal mobile numbers to make it easier to be contacted.  We recommend that you provide a contact number to your hirer for the duration of the rental period should they need to contact you in an emergency or whether they have any questions about your vehicle.

How do I get more bookings on my campervan motorhome?

In order to encourage prospective hirers to take a booking on your motorhome or campervan, you are generally looking at 3 main criteria.  These being the the price of the hire, the description of your van and most importantly reviews from previous hires.

  • Positive Reviews – The review process in Campers4All is key to demonstrating to hirers that previous rentals have been successful.  The review process is fundamental to the Campers4All community as it is beneficial to both owner and receive positive feedback from your counterpart.  As an owner, this is by far the biggest factor in increasing the number of hires on your motorhome and campervan.  After first joining Camper4All, you will not have any review feedback so it may take a few hires before you start seeing an increase in request for your motorhome.
  • Price – The price of your motorhome or campervan should be reflective of what you are willing to rent your motorhome or campervan out for.  Due to the increase in demand over the last few years for motorhome and campervan hire especially in high season, you may be inclined to inflate the price during these periods but bear in mind that the more hirers pay, the more is expected to be provided as part of the hire.  If you are new to Campers4All, you may want to offer a slightly lower price to increase the number of hires until you have some positive feedback on your profile.
  • Listing Description – Spend some time on your listing ensuring that it includes a full description of your motorhome and that all relevant features and amenities have been ticked.  Make sure that your photographs are clear and show off both the outside, interior and layout of you vehicle.  Some hirers will use photographs as the main element for selecting a campervan or motorhome to rent.

It often takes a little time to get regular hires on your motorhome or campervan so don’t get disheartened if you are not inundated with requests within the first few weeks.  After a while, you should get a feel for the number of hires you are likely to receive during each period of the year.

Can I decline to rent my vehicle out to someone?

Yes. if you receive a rental request, you are not under any obligation to accept it.  You may want to send them a message to find out what their plans are with your campervan or motorhome and then make a decision.  If you don’t want to rent it out to them you are free to decline the request to hire.

How does the handover process work?

A smooth handover process is key to a successful hire as it provides the hirer with all of the information they need to know about your vehicle and if done properly will give the owner peace of mind that the hirer knows how to operate everything correctly.

At Campers4All, we provide owners with a set of templates which can be used to help streamline the handover process below and these can be found on our Owners Handbook page.

In general, the handover should consist of the following fundamentals :

  • Walkthrough and Demonstration – You should take some time to show the hirer all of the facilities which they are likely to use throughout the hire period.  This is likely to include :
    • Internals – How the beds work, the bathroom facilities (toilet and shower), the cooker and kitchen features, hot water and central heating and boiler.
    • Liquids – Where the water tank is and how it is refilled, how to empty the grey water, how to empty the toilet and where the fluid is and when this gets added, where the gas bottle is and how this gets changed.
    • Amenities – Explain and show where the all the amenities are including camp chairs, table, parking blocks, hose pipe and electric hook-up cable.
  • Vehicle Inspection – Walk around the outside of the vehicle with the hirer and point out any blemishes, dints or scratches which already exist.
    • Use our damage sheet (found on our Owners Handbook page) to mark out any of these.
    • Ask the hirer to look around to see if there are any other dints or scratches which aren’t evident on the sheet.
    • Ask the hirer to sign the damage sheet and ensure the date and time are registered.
  • Arrange Insurance – If you don’t have an annual Self Drive Hire insurance policy, you will need to  arrange temporary insurance to cover the hire.  This can be done with the hirer present and will take approximately 5 minutes to request and pay for the policy.  (See Insurance FAQs below for further details)  Inform your hirer that Temporary Drive Hire insurance is calculated by the hour so make sure the van is returned before the period ends else the vehicle will not be insured.
  • Share Contact Details – It is recommended that you share contact details with the hirer including personal mobile and as the owner you should make sure that you are contactable on this throughout the duration of the hire.

As a rule of thumb, the more time you spend on the handover, the less likely you are to be contacted by the hirer during the rental period.  After you have done one or two of these, you will get into a routine and understand what the hirers need to know about the specifics of your van.  Make sure you use the documents on our Owners Handbook page as they will make things a lot easier for you.

Where can I find the terms and conditions for the rental?

The terms and conditions for the renal can be found on here.  The rental terms and conditions are applicable to all rentals made through Campers4All.

If rentals are made with the hirer outside of Campers4All, the rental conditions are no longer valid.

Cancellations and Booking Modifications

Can I cancel the booking that has already been made?

It is possible to cancel a booking which has already been made and paid for however this should only be done if there are unforeseeable circumstances that prevent the hire from going ahead.  It is also a good idea to communicate with the hirer explaining why this has happened as they will often have made plans based on the rental going ahead.

Also bear in mind that once the booking has been made, both owner and hirer are able to leave a review of the rental.  If an existing booking is cancelled by the owner in these circumstances, they are likely to receive negative feedback from the hirer and as a result may struggle to secure future bookings.  The review process is key to making a your rental process a success on Campers4All and you should avoid circumstances that severely impact the hirers holiday plans.

What if the hirer cancels a booking on my van?

We all know that things can happen now and then which inevitably mean holiday plans can not go ahead as planned.  This is very rare on Campers4All as there is generally a financial impact to the hirer.  The size of this impact is dependent on the cancellation policy type set within the listing and the amount of time left before the hire is due to start.

As an owner you are able to claim the residual difference between the refunded amount and the price of the hire minus associated costs and fees.  Details can be found on the cancellation policy here

What if Covid-19 restrictions prevent a hire going ahead?

If a hirer or owner has to cancel an existing booking due to Covid-19 lockdown restrictions, the rental fee is refunded in full.  As these are unforeseen circumstances, we don’t believe it is right to charge for a cancelled booking which is wholly out of their control.

Payments

How much money will I make from renting out my motorhome?

At the top of this page, you will find the Potential Earnings form which you can plug your details into to give you an estimate of how much you can expect to earn per year with Campers4All.

How do hirers pay me for my hire?

When a hirer secures a booking on on your vehicle, they will make a payment to Campers4All.  We support a whole range of payment methods from VISA, Mastercard, Debit card and Bank Transfer and these are made via PayPal or Stripe.  Campers4All will hold the funds until the rental is complete.

As an owner, funds are made available for withdrawal to you within 24 hours of the vehicle being returned.  We support payments through either bank transfer, Debit Card or PayPal and this is setup within the payment methods area of your Campers4All profile.

When and How do I get paid?

Within 24 hours of your rental completing, Campers4All will make your funds available for withdrawal.  Available withdrawal funds can be found in the Wallet section of your profile and you can choose to withdraw any amount greater than £100 which is available to you.

Depending on your payment method, the amount of time for the funds to rach you will differ.  Most owners opt for Bank Transfer as this is the fasters and doesn’t incorporate any withdrawal fees.  (Note : Campers4All do not charge withdrawal fees but certain payment mechanisms may so check with your bank or 3rd party to check to see if you will incur any costs)

How much of my total rental price will I earn?

The amount which you can earn from Campers4All will depend on a number of factors including :

  • Insurance – If you have a Self Drive Hire insurance policy, you do not need to find insurance for each rental and therefore there is no additional costs incurred with regards to insurance.  If you don’t have a Self Drive Hire policy, the short term insurance cost is deducted from each hire (circa £21 per day)
  • Campers4All commission – Campers4All will deduct 15% of the hire price to pay for the running of our platform.

For example : If your rental price is £950, you can expect to take home between £710 and £810 depending on the insurance option which you have decided upon.

To get an estimate of how much you can earn from your van in a season, check out the potential earnings section at the top of the page.

Insurance & Damage Queries

Who pays for the insurance?

The owner is responsible for paying the insurance for each hire on their vehicle.  If you have taken out an annual Self Drive Hire policy, this covers both you and anyone else to drive your van as part of a hire and as a result there are no extra costs to pay as part of the hire.

If you don’t have an annual Self Drive Hire policy, you will need to take out temporary insurance to cover the hirer for the trip.  There are a number of different insurers which offer this service and it should only take about 5 to mins to complete the form and pay for the policy. You should estimate around £21 per day for Temporary Insurance premium.  The following insurers provide Temporary \ Daily Insurance policies and are recommended by Campers4All :

DayInsure : www.dayinsure.com/quote

Jaunt : www.jauntinsurance.co.uk/quote

JustKampers : Call 01256 449396

It is recommended that the policy request is completed with the hirer present, so you are both able to view the terms and conditions.  All of the above will allow you to pay on Debit \ Credit card.  There may be occasions where this is helpful to do before the handover if time is critical but make sure you have the hirers consent to complete it in their absence.

More information on insurance can be found on out Insurance page

What insurance options do I have for renting out my motorhome?

There are 2 main options available to you as an owner to ensure your campervan or motorhome is insured for rental purposes and these are Short Term insurance or Self Drive Hire insurance.  There are various advantages to both of these as detailed below :

  • Annual Self Drive Hire – This insurance is an annual policy which will insure you and anyone else who needs to drive the vehicle as part of a rental.  With this option, there are no additional costs per hire of the vehicle and you therefore get to keep a greater proportion of the rental price.
    For annual Self Drive Hire policies, Campers4All recommends :
    Alan Boswell : www.alanboswell.com
    .
  • Temporary \ Daily Drive Hire Insurance – This is effectively an insurance policy which covers the hirer for the duration of the rental period.  It is taken out for every hire you have on the vehicle and is calculated on a per hour or per day basis.  This will generally cost around £21 per day and this is deduced from your rental price therefore your profit per hire is smaller than using Self Drive Hire insurance.
    For Temporary \ Daily Drive Hire Insurance, Campers4All recommends the following insurers :
    DayInsure : www.dayinsure.com/quote
    Jaunt : www.jauntinsurance.co.uk/quote
    JustKampers : Tel 01256 449 396

Which one is the best?

This all depends on how many hires you plan on taking on your motorhome.  As the cost of insuring the hirer on your van is paid for by you as an owner, it is important to choose the right option as it can make a substantial difference to the amount of money that you make from your rentals.  Self Drive Hire insurance is paid for either upfront or a monthly direct debit but costs considerably more than your standard annual insurance. (circa £1400 however this does insure you as well)  Short Term Insurance has no upfront fees but will add around £140 to your weekly hire cost.

As a general rule of thumb, we believe that if you are to take more than 6 hires a year on you motorhome of campervan, you are better off opting for Self Drive Hire insurance.  If you are looking to take less hires, Short Term insurance may be a better option.

More information on insurance can be found on out Insurance page

What do I do if my motorhome breaks down when rented out?

As an owner, it is your responsibility to either have the van repaired if it breaks down and or recover the passengers to the hire location in the event that the vehicle can not be fixed in the short term.

Most Temporary Insurance companies will supply breakdown assistance as part of the policy as standard.  At the time of writing, all of those recommended by Campers4All provide breakdown cover as standard however you should also check this when taking out the policy.

If however you have elected to use an insurance company which is different to one of our recommended providers, please make sure that breakdown assistance is included.

Is it cheaper to use annual Self Drive Hire or Daily Insurance?

Annual Self Drive Hire insurance can be cheaper in the long run but this depends on  how many hires you plan on taking on your motorhome.

Self Drive Hire insurance is paid for either upfront or by a monthly direct debit but costs considerably more than your standard annual insurance. (circa £1400 however this does insure you as well)  Short Term Insurance has no upfront fees but will add around £140 to your weekly hire cost.

As a general rule of thumb, we believe that if you are to take more than 6 hires a year on you motorhome of campervan, you are better off opting for Self Drive Hire insurance.  If you are looking to take less hires, Short Term insurance may be a better option.

More information on insurance can be found on out Insurance page

How does Daily Insurance work?

Daily Drive Hire Insurance is effectively an insurance policy which covers the hirer for the duration of the rental period.

It is taken out for every hire you have on the vehicle and is calculated on a per hour or per day basis.  This will generally cost around £21 per day and this is deduced from your rental price therefore your profit per hire is smaller than using annual Self Drive Hire insurance.

More information on insurance can be found on out Insurance page

What's the difference between wear and tear and damage?

When  listing your van for rent on Campers4All, you should understand that there will be an amount of wear and tear on the vehicle over the period of each hire.  This section helps differentiate between wear and tear and damage.

  • Wear and Tear – Wear and Tear generally includes any degradation to the vehicle or amenities within it that occurs over time due to the item being used in the context which it was designed for.  This could include things like, dirt on the floor, washable marks on the upholstery, tyre wear, small marks on the bodywork and seals worn on a skylight.
  • Damage – Damage includes the destruction of  the vehicle elements or amenities within it due to reckless behaviour or which can not be accounted to items being used in the manner which they were designed.  This can include significant scratches or dints on the bodywork, tears or stains on upholstery which can’t be cleaned in a standard manner, smashed glasses, burn marks on tables or chairs or mis-fuelling the vehicle.

Damage can also items which are broken which may not be the fault of the hirer.  This can include a smashed windscreen caused by a road chip or and damage caused by a break in when the vehicle is in the hirers possession.

Accidents can happen from time to time and the security deposit is taken in advance of each hire to account for such eventualities should they arise.  The security deposit however is to cover damage only and can not be used to replace or repair items which have degraded through wear and tear.  The deposit is returned to the hirer after the rental period is over if no damage is attributed to the hire.

Damage vs wear and tear can be a grey area but mostly owners and hirers will agree and come to a compromise in the event of a dispute arising.  If a compromise can’t be agreed, Campers4All are happy to help out and you can contact us at disputes@campers4all.com

How do I track any damage to my van?

After registering as an owner on Campers4All, you will get access to our Owners Handbook section of the site which provides you with everything you need for a successful hire on your van and this includes the Damage Tracker document.

Before each hire, you will need to complete and sign the Damage Tracker which outlines any dints, scratches or impairments on your vehicle to the hirer.  This can either be provided physically at handover or preferably completed digitally and sent to your hirer through our messaging portal.  (This supports the attaching of documents)

When the hire is complete, you will do another assessment and send this through to the hirer pointing out whether any additional damage has been attributed to the hire period.  This will determine whether the bond can be returned to the owner in full or if any additional expenses need to be taken off.

At Campers4All, we recommend that documents are transferred digitally as this will speed up the handover process and lets your hirer know in advance of there if there is any existing damage to the vehicle.

Any damage must be declared within 24 hours of the vehicle being returned as the bond is automatically refunded in full after this period.

How do I claim for damages to my van during the hire?

When the hire is complete, you will carry out an assessment of the vehicle and use the Damage Tracker sheet to highlight any damage which has been attributed to the rental period.

A monetary amount is then assigned to the repair of the damage and this is sent to the hirer along with the Damage Tracker sheet so they are aware of any funds which are being withheld from their bond.

Once the hirer has agreed to the damage and cost, this amount is then transferred to the owner to conduct the repair.  If the hirer disagrees with the amount, it is best to open a conversation outlining how you have come to the figure in question (use garage quotes etc.)

If the damage or amount is still disputed with the hirer, you can contact Camers4All via disputes@campers4all.com and we will happily intervene to help come to a conclusion.

What is the hirer disputes any damage made to my motorhome?

If the hirer disputes any damage to the vehicle which can be attributed to them during the hire, the Damage Tracker sheet is the best tool to use to demonstrate the condition of your campervan \ motorhome before and after.  This is signed by both parties before the hire so any new damage which isn’t included on the sheet should be clearly photographed.  This is why spending some time to complete the Damage Tracker sheet before every hire is very important as it prevents disputes occurring in the long run.

If the hirer is still disputing the damage or repair costs, feel free to get in touch with Campers4All at disputes@campers4all.com and we will be happy to help you out.

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