Hirer FAQs

This section answers some of the most frequently asked questions which we receive from our hirers on Campers4All.  Hopefully you will find exactly what you are looking for but if your questions aren’t answered here, feel free to get in touch via our Contact Us page and we will be happy to help.

Booking Questions

What criteria should I look for when choosing a motorhome or campervan?

Motorhomes and campervans all come in various different shapes and sizes and it important to choose one which is right for you.  In our experience here the following are the most important criteria :

  • Layout : You need to pick a layout which is right for you, make sure the van you are looking at has the right number of beds and seatbelts to accommodate you and your family.
  • Pet Friendly : If you have a pet, make sure the van you have chosen is pet friendly.
  • Home Comforts : Depending on the time of year you are hiring often central heating and hot water can be a must have.
  • Type of Motorhome : Motorhomes range from full A-Class models down to standard van conversions.  Although the vans may be 5 or 10 mph quicker, the you may find the motorhomes have added extras and are more comfortable both on the road and at the campsite.  The different types are explained on our site here
  • Location : You can either pickup the motorhome from somewhere near your home or alternatively near the destination.  If it’s at the destination check with the owner to make sure you can park your car securely for the duration of the hire.

All of the above criteria are visible within the listing page but always feel free to check with the owner if you need confirmation on anything.  Owners are generally very good at responding to requests.

Where can I see what facilities and amenities come with my hire?

Login to your portal and select My Reservations from the drop down list and select your reservation.  Select the name of your hire and it will take you to the listing which includes a Features section.  This includes all of the amenities and facilities which come with the vehicle.

The vans are generally well kit out as Campers4All supply all owners with a list of what should be included with the van but they will vary between each.  As a general rule of thumb, cooking equipment, crockery, gas, table and chairs are normally supplied with each van but you are usually required to supply your own bedding.

If in any doubt, feel free to contact the owner who will be happy to give you a run down of what’s included with the vehicle.

Can I view the motorhome or campervan before I hire it?

Of course, just drop owner a message and ask to see the vehicle before you commit to a hire.  Most owners will be highly accommodating as its in their interest to keep all hirers happy and provide a service which will promote positive feedback and encourage repeated hires on their vehicle.

You can also ask the owner to send some additional photos of the vehicle if physical access is difficult due to location challenges.

How can I communicate with the owner?

There is a messaging system built into the Campers4All portal through which you can communicate with the owner, ask any questions, arrange pick up and drop off times or change dates   At Campers4All, we find that communication is key to a smooth hiring process and encourage both owners and hirers to engage with each other as early as possible within process.

Campers4All do not disclose personal information from the owner or hirer but recommend that phone numbers are voluntarily exchanged between both parties during the hire period.

Can I make changes to a pending reservation request?

Yes, you can either do this by sending a message to the owner or cancelling the request and rebooking.  If cancelling and rebooking, make sure your request is still pending and not fully approved to ensure you don’t incur any financial penalty.

How do I change the dates on my booking?

The easiest way to change the dates on your booking is to send a message to the owner.  Owners are generally very accommodating and will do what they can help our the hirer.

Alternatively you can cancel the reservation and rebook through the system however this is likely to incur a financial penalty depending on the amount of time before the hire is due to commence and the cancellation policy type selected by the owner.

When am I charged for a reservation?

You are charged for a reservation at the time of booking.  All funds are held by Campers4All until the hire is complete and both parties are satisfied.  If you need to cancel your booking, you will be refunded.  The refund amount is determined by the flexibility options set by the owner and the time before the hire was due to commence.

How do I cancel a reservation request?

For listings where “Instant Booking” has not been enabled, reservations requests are sent to the owner for approval before the hire is confirmed.  Requests to hire can be cancelled without any penalty from the Campers4All website.

Simply log onto the portal, select My Bookings and click the Details button next to the reservation request.  Click cancel and provide a reason for cancelling the booking and then submit.

How do I find my reservation?

Your reservation is available to view inside your portal.  When you login to Campers4All, select My Reservations from the dropdown menu.  You also have the option to print out the particulars and contact the owner if necessary.

How do I arrange pick-up and drop-off?

The easiest way to arrange pick-up and drop-off times as well as a suitable location is to send the owner a message.  Within the listing there will be set times showing the earliest the vehicle can be picked up and the latest drop off time but these can always be worked around with the owner.

Am I able to drive a motorhome with my current driving licence?

Yes, you can drive a motorhome with a category B licence up to a weight of 3.5 tonnes which will cover the majority of vehicles on Campers4All.

Licence restrictions are displayed on the each listing but if you are unsure feel free to check with the owner.  You can also find information on any restrictions on your licence at https://www.gov.uk/driving-motorhome 

Payments

How do I pay for my hire?

Payments into Campers4All are made directly from the website at the time of hire.  We support both PayPal and Stripe meaning that you can pay using most major credit card, debit card, bank transfer and a variety of other methods.

To protect both hirer and owner, Campers4All holds all funds until the hire is complete.

What methods of payment accepted?

At Campers4All, we try to be as flexible as possible with payment methods allowing you to choose an option which suits you best.  Through PayPal and Stripe, we can support all major credit cards including VISA, Mastercard as well as Bank Transfer.

What is the Refundable Deposit for?

The Security Bond is used to cover any damage to the vehicle which is incurred during the hire period.  The value of the Bond is set by the owner and will vary depending on the vehicle.  The deposit is refunded to the hirer within 24 hours of the vehicle being safely returned to the owner in the condition it was hired in.

Payment can either by made via credit card authorisation or through PayPal and must be paid before the hire can commence.

How long do I have to wait to get my deposit back?

After a hire is complete and both parties are happy, the deposit is released back to the hirer.  This normally takes around 24 hours.

What should I do if I left something in the van?

If you left one of your belongings in the van, contact the owner either through our messaging portal or via any other communications options which you provided throughout the hire period.

Should I book if I have not heard back from the host?

Generally owners are very good at communicating as not only is it is the primary method they have for securing bookings on Campers4All but how they well communicate with hirers is normally reflected in the feedback score they receive after each booking.

If you have requested to book a van and haven’t heard back from the owner after a few days, it may be an option to cancel the booking.  If the booking has not been confirmed, there are no charges for cancelling the request.

How do I share trip details with others?

Please feel free to share your trip experience with us at Campers4All.  Whether good or bad, we love to hear how people get on as we are always striving to improve our web platform and find out what aspects people really like.

We won’t post any of your reviews on our News Blog without getting your explicit permission first.

Cancellations & Modifications

How do I cancel a reservation request?

For listings where “Instant Booking” has not been enabled, reservations requests are sent to the owner for approval before the hire is confirmed.  Requests to hire can be cancelled without any penalty from the Campers4All website.

Simply log onto the portal, select My Bookings and click the Details button next to the reservation request.  Click cancel and provide a reason for cancelling the booking and then submit.

How do I cancel my reservation?

We all know that things happen from time to time and there may be a reason to cancel your reservation.

This can be done by logging into the Campers4All portal.   Select My Bookings, and click the reservation details and then cancel.  You will need to provide a reason for the cancellation and then submit.

The amount refunded will be dependent on the time left before the reservation was due to commence and the cancellation policy type defined by the owner.  The policy type will either be Standard or Flexible and the expected refund amounts are outlined in our cancellation policy.  The refund amount is normally processed within 24 hours.

What happens if Covid-19 impacts my hire?

If you need to cancel your booking due to Covid-19 lockdown restrictions, you are entitled to a full refund.

What happens if my owner cancels my reservation?

In the rare event that an owner cancels the booking, the hirer will receive a full refund.  This very rarely happens as owners have an obligation to commit to the hire in full however there are times when this is unavoidable.  For instance, if a previous hire has damaged the vehicle and it needs to be repaired.

If such a situation does arise, at Campers4All we will also do our best to source you a similar vehicle from the same area if required.

Unless extenuating circumstances for the cancellation can be provided, the owner will also receive negative feedback against their profile which may affect the owners ability to secure future bookings on their vehicle.

Feedback

How do I leave feedback for an owner?

After your hire is complete, go into your reservation (Login, select My Reservations, choose the correct entry and click details) and click the orange box with the thumbs up sign to leave a review.

Reviews are extremely important both for building trust but also helping other hirers and owners when making or accepting future reservations.  Please be as honest as possible with all reviews.  Both hirers and owners will also receive an e-mail with a link to remind them to leave a review after each hire.

When will I receive feedback on my profile?

After your hire is complete, the owner will be able to leave feedback for you from the Campers4All portal.  They will also get a reminder e-mail with a link to leave feedback.  Generally owners are very good at leaving feedback as they are expecting a similar level of hirer.

Reviews are extremely important both for building trust but also helping other hirers and owners when making or accepting future reservations.  Please be as honest as possible with all reviews.  Both hirers and owners will receive an e-mail with a link to remind them to leave a review after each hire.

Why is feedback important?

Campers4All works on the basis of trust and the review system provides a great means for each hirer and owner to give an accurate account of their experience with the counterpart.

It is important because it helps influence an owners decision to rent a vehicle to a hirer or it provides a hirer with an element of trust in the owners description of the vehicle which they are looking to rent along with the handover and communication experience.

The more positive reviews you receive on Campers4All, the easier you will find it to hire a vehicle and often receive discounts for future custom.

Insurance & Breakdown Cover

What if the vehicle breaks down?

The first thing you should do is contact the vehicle owner as they will know whether it is a known fault or a new issue and may be able to get you going again without any external intervention.  If you need breakdown assistance, the drive hire insurance policy which is used to cover you on the vehicle for the duration of your hire should provide 24 hour breakdown assistance but check with your owner for verification.  It is the responsibility of the owner to provide breakdown assistance in the event of a vehicle fault so if it is not covered in the insurance policy, they will need to sort out an alternative.

Hopefully the vehicle can be repaired at the roadside or nearby garage so your trip is not disrupted however if the problem is more serious then it may be inevitable that your trip is impacted.  In such scenarios, the owner will need to recover you back to the place where you picked up the hire and compensate you for any remaining days of the trip.

There is no financial impact to you as a hirer unless the breakdown was a direct result of an action which you have carried out.  (eg. Mis-fuelled or crashed the vehicle)  All disputes must be taken up with the owner.

What is the difference between Wear & Tear and Damage

When owners list their vans for rent on Campers4All, they understand that there will be an amount of wear and tear on the vehicle over the period of each hire.

Wear and Tear generally includes any degradation to the vehicle or amenities within it that occurs over time due to the item being used in the context which it was designed for.  This could include things like, dirt on the floor, washable marks on the upholstery, tyre wear, small marks on the bodywork and seals worn on a skylight.

Damage includes the destruction of  the vehicle elements or amenities within it due to reckless behaviour or which can not be accounted to items being used in the manner which they were designed.  This can include significant scratches or dints on the bodywork, tears or stains on upholstery which can’t be cleaned in a standard manner, smashed glasses, burn marks on tables or chairs or mis-fuelling the vehicle.

Damage can also items which are broken which may not be the fault of the hirer.  This can include a smashed windscreen caused by a road chip or and damage caused by a break in when the vehicle is in the hirers possession.

Accidents can happen from time to time and the security deposit is taken in advance of each hire to account for such eventualities should they arise.  The security deposit however is to cover damage only and can not be used to replace or repair items which have degraded through wear and tear.  The deposit is returned to the hirer after the rental period is over if no damage is attributed to the hire.

Damage vs wear and tear can be a grey area but mostly owners will agree and come to a compromise with hirers in the event of a dispute arising.

How does Short Term Insurance work?

Short term insurance will cover you to drive the vehicle for the period of the hire only.  It is calculated on a per hour basis so it is your responsibility as a hirer to ensure that the vehicle is returned to the owner before the policy expires.

Owners will either have an annual scheme which covers anyone to drive the vehicle throughout the year as part of a self drive hire policy or they will opt to use short term insurance which is taken out for each hire.  As a hirer, you don’t need to know the differences between these insurance types but you will want to know what is covered as part of the policy and the owner will be able to provide you with this information.

Either way, you should turn up to the handover meeting with your driving licence and proof of address (utility bill or similar) as depending on the insurance policy in place the owner may need to take out the temporary cover with you present at the time.

Do I need to take out insurance as part of the hire?

You will be insured on the vehicle for the duration of your trip and it is the responsibility of the owner to pay for this.

If the owner already has an annual Self Drive policy is in place, you will just need to turn up with your driving licence and proof of address (utility bill or similar) and there are no additional forms to complete.

Some owners opt to use Temporary Drive Hire insurance which will be used to cover you specifically for the trip.  In the event of this type of insurance being used, you will need to complete the insurance document online with the owner at the time of handover.  The owner will be responsible for making payment to the insurance company for the hire.

Is there an insurance excess which I need to pay?

The insurance excess will be between £750 and £1000 depending on the type of policy used and the type of vehicle.  This is the reason the bond is paid in advance of the booking so that any insurance excess can be taken directly from the bond.

Do Campers4All provide insurance?

No, we are not an insurance company however we do have agreements with short term insurance companies which we supply to owners on Campers4All.

Search

June 2021

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30

July 2021

  • M
  • T
  • W
  • T
  • F
  • S
  • S
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
0 Adults
0 Children
Pets
Vehicle Type
Price \ day
Amenities
Facilities

Compare listings

Compare