Cancellation Policy

At Campers4All, we allow owners to choose either a standard or flexible cancellation policy for each listing to help represent their individual needs whilst providing peace of mind to hirers.  Hirers will be able to see the cancellation policy when booking and also from the reservations page within their portal.

We do understand that cancellations can occur from time to time for various reasons but please be aware that such events can have a significant impact on the hirer or owner and are to be avoided if at all possible.  If a booking it to be cancelled due to any unexpected circumstances, please use the reason field within the portal to explain to the owner or hirer why it has happened.

Hirer Cancels Booking

When a hirer cancels a reservation, the refund amount provided will be dependent upon the cancellation policy associated with the listing and the amount of time before the booking was due to commence.  The table below outlines the refund amounts as a percentage of the booking.  The deposit and any cleaning fees are always refunded in full but the service fee is retained by Campers4All :

Standard Policy

Remaining Time before booking commences Percentage of booking refunded
2 calendar months or more

85%

Between 1 and 2 months

75%

Between 14 days and a month

50%

Less than 14 days

0%

Flexible Policy

Remaining Time before booking commences Percentage of booking refunded
1 calendar month or more

85%

Between 14 days and a month

80%

Less than 14 days

50%

Less than 24 hours

0%

Owner Cancels Booking

In the rare event that an owner cancels the booking, the hirer will receive a full refund.  At Campers4All, we will also do our best to source you a similar vehicle from the same area if required.  Unless extenuating circumstances for the cancellation can be provided, the owner will also receive negative feedback against their profile which may affect the owners ability to secure future bookings on their vehicle.

Disputes

If there is a dispute, Campers4All can be contacted via the e-mail address admin@campers4all.com and are happy to mediate between the owner and hirer.

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